Here at The English Bed Company, we pride ourselves on our excellent customer service record.

We take pride in what we do, and we endeavor to ensure all of our customers are happy with their orders and the service they receive. To help us provide our customers with this service, we have our factory in house and is easily accessible from our offices. This means we can keep track of orders and make changes to them easily and quickly. 

Additionally, our 23 point inspection guarantees that your bed will be up to our high standards before it leaves our factory. If by any chance you aren’t satisfied with your new purchase, you can contact us via telephone on 0161 925 8503, email us at [email protected] or on our contact page. We are dedicated to making sure these issues are resolved as quickly as possible, so we aim to reply to your emails within 48 hours. We’re open 7 days a week, so any questions you may have can be answered on a day of your choice and when it’s convenient for you. 

We also work with specialist technicians here at The English Bed Company, so if there is any fault with your new purchase, we will organise for them to visit your home to fix it there and then, or we can bring it back to our factory for our craftspeople to correct.  We provide white glove delivery, and your new bed will be delivered by a two man team who will put it in the room of your choosing, unwrap it and dispose of the packaging for you. 

We’re now pleased to be offering free returns on all orders. This means that if you aren’t happy with your order, you can return it to us free of charge within 14 days of it being delivered to you. Read our Terms & Conditions for more information. If you wish to cancel your order, be sure to contact us as soon as possible so we can provide you with a refund. 

We’re always striving to improve, so if you have any feedback-good or bad- feel free to email us about your experience or leave a review on Trustpilot.