Customer Service

Here at The English Bed Company, we pride ourselves on our excellent customer service record.

We endeavour to answer all customer queries and concerns quickly and efficiently. Because all of our upholstered beds and headboards are manufactured in our purpose built factories, we are able to communicate very effectively with the workshop as they craft your bed.

Our UK showrooms are open 7 days a week most weeks of the year (excluding some bank holidays and Christmas), you can feel confident that we will be able to deal with any enquiries that you have as quickly and professionally as possible, even on weekends.

You can have peace of mind with your items as our hassle free returns policy means you can try out your purchases at home and if you feel they aren’t to your taste, you have 7 days to send them back to us for a refund*.

*Exclusions apply; see Delivery & Returns for more information.